Prime Video Not Working on Samsung TV, How to Fix the Issue?

Prime Video Not Working on Samsung TV

If you're having trouble getting the Amazon Prime Video app to work on your Samsung TV, you're not alone. Even though you've entered your Amazon credentials correctly, the app still won't launch properly. Don't worry we are here to help you.

When you select the Amazon Prime Video app, it starts to load, briefly displays your login information, and then reverts back to the live TV channel you were previously watching. This issue persists despite the app functioning on other TVs and streaming devices in your home. It's okay,  this guide will help you to overcome the issue. 

Why is Prime Video Not Working on Samsung TV?

When experiencing issues with the Amazon Prime Video app on your Samsung TV, several factors might be at play:

• Your TV's software might be too old to support the Prime Video app, preventing it from launching.

• If your Amazon account is expired or hasn't been updated, the app won't function until your subscription is renewed.

• If your TV's memory is full, it might not have enough space to install or update the app, causing it to fail to load.

•  Accumulated data or cache within the Prime Video app could interfere with its performance, necessitating a clean-up.

• A poor internet connection can prevent the Prime Video app from starting or functioning correctly.

•  Issues with the app itself, such as corrupted data, may require a complete reinstallation to resolve.

• Incorrect location settings on your TV or outdated software might affect the performance of newer apps like Prime Video.

How to Fix Prime Video Not Working on Samsung TV?

If you're facing issues with Amazon Prime Video on your Samsung TV, there are several steps you can follow to resolve the problem. Here’s a comprehensive guide to help you troubleshoot and fix the issue:

Step 1: Restart the TV

Sometimes, a simple restart can resolve issues with the Prime Video app. To restart your Samsung TV:

• Press and hold the Power button on your remote control.
• Wait until the Samsung logo appears and the TV restarts, which usually takes 5-10 seconds.
• Once the TV has restarted, open the Prime Video app to see if it works.

Step 2: Disconnect from Power

If restarting the TV doesn't help, try unplugging it:

• Disconnect the TV from the power outlet for at least 60 seconds.
• Plug the TV back in and turn it on.
• Check if the Prime Video app now functions properly.

Step 3: Check Internet Connection

A poor internet connection can affect streaming. To verify:

• Test another app on your TV to see if the internet is working.
• Restart your Wi-Fi modem.
• Ensure your TV is within range of your modem and not too far away.
• Disable any VPN services that might be active.
• Try connecting your TV to a different Wi-Fi network if available.

Step 4: Verify Subscription Status

Ensure your Amazon Prime subscription is active:

• Go to the Amazon Prime Video website or open the app on another device.
• Click on the profile icon at the top-right corner.
• Select "Account & Settings."
• Check the "Your Membership" section to confirm if your subscription is still valid.
• If expired, renew your subscription to restore access.

Step 5: Update the App

An outdated version of the app might cause problems. To update:

• Open the Prime Video app.
• If prompted to update, follow the instructions to complete the update.
• If no prompt appears, restart your TV and check again for an update.

To manually update:

• Go to the TV’s home screen and select "Apps."
• Click the Settings icon at the top.
• Find and select the Prime Video app.
• Choose "View Details" and look for the "Update" button to start the update process.

Step 6: Access the App from the App Store

Try launching Prime Video directly from the App Store:

• Go to the "Apps" section on your TV’s home screen.
• Select the Search icon and enter "Prime Video."
• Select Prime Video from the search results to open the app.

Step 7: Clear App Cache

Clearing the app’s cache can resolve issues:

• Go to Settings on your TV using the remote or home screen menu.
• Navigate to "Support" and select "Device Care."
• Choose "Manage Storage."
• Locate the Prime Video app from the list and select "View Details."
• Select "Clear Cache."

If the option is inactive, clear the cache for all apps:

• Go to TV Settings, then "Support," and select "Device Care."
• Click "Start Device Care" to clear the cache.

Step 8: Update TV Software

Check if your TV’s software needs an update:

• Go to TV Settings, then "Support," and select "Software Update."
• Choose "Update Now" to check for and install any updates.

If the option is grayed out:

• Close any open apps on your TV.
• Exit the settings menu and try accessing it again from the home screen.

Step 9: Correct Date and Time Settings

Ensure your TV’s date and time are set correctly:

• Go to Settings, then "General," and select "System Manager."
• Choose "Time" and then "Clock."
• Set the Clock Mode to "Auto" for automatic synchronization.

Step 10: Sign Out and Sign Back In

Logging out and back into your Prime Video account can sometimes help:

• Open the Prime Video app.
• Access the left sidebar using the directional buttons and choose "Settings."
• Scroll down and select "Sign Out."
• Restart your TV, then reopen Prime Video and sign back in.

Step 11: Use a Web Browser

If the app is stuck on the Amazon logo:

• Open the Samsung Internet Browser on your TV.
• Go to the Prime Video website and sign in.
• Return to the Prime Video app to check if it’s working.

Step 12: Deregister Your TV

Removing your TV from registered devices can resolve login issues:

• Go to Amazon's "Manage Content and Devices" webpage.
• Click on "Devices."
• Scroll down and select "Prime Video."
• Find your TV and click "Deregister."

Step 13: Reinstall the App

Reinstalling the Prime Video app may fix problems:

• Go to the "Apps" section on your TV’s home screen.
• Click the Settings icon at the top-right corner.
• Find the Prime Video app and select "Reinstall."
• If only "Delete/Uninstall" is available, choose that, then reinstall the app from the "Apps" section.

Step 14: Factory Reset the TV

If all else fails, consider a factory reset:

• Go to Settings, select "General," and choose "Reset."
• Follow the prompts to restore your TV to its default settings.

If these steps don't resolve the issue, you might need a professional tool like Wondershare Repairit-Video Repair. This tool can fix various video issues and works with multiple formats. It offers a free trial and is compatible with both Windows and Mac. To use it:

• Download and install Wondershare Repairit on your computer.
• Open the Video Repair section and add your problematic Prime Video files.
• Click "Repair" to start the process.
• Preview and save the repaired videos once completed.

By following these steps, you should be able to troubleshoot and resolve issues with the Prime Video app on your Samsung TV.

How to Connect Prime Video to Samsung TV?

If you want to connect Amazon Prime Video to your Samsung TV, here’s a straightforward guide to get you started:

Open Smart Hub

• Press the Home button on your Samsung TV remote.

Find Prime Video

• Navigate to and select the Apps section from the Smart Hub menu.
• Look for the Prime Video app in the list of available apps. If it's pre-installed, you should see it there.

Add Prime Video to Quick Access

If you don’t see the Prime Video app on your home screen or Quick Access bar, you might need to add it:

• Press the Home button on your remote.

• Go to Apps.

• Select Downloaded Apps.

• Find the Prime Video app.

• Press and hold the Enter button on your remote until a dropdown menu appears.

• Choose Add to Home to place the Prime Video icon on your home screen for easier access.

Open Prime Video

Once the app is added, you can select the Prime Video icon to open it.

Sign In

Follow the on-screen instructions to sign in with your Amazon account.

If you cannot find the Prime Video app:

• Make sure your TV’s software is up to date, as outdated software may affect app visibility.
• If the app is missing or not working, Amazon Support can provide information on compatibility and updates.

By following these steps, you should be able to connect and access Amazon Prime Video on your Samsung TV effortlessly.

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